1.Introduction
Welcome to Kovanio. This Privacy Policy explains how Kovanio Private Limited (“Kovanio”, “we”, “our”, or “us”) collects, uses, stores, processes, and protects your information when you use:
- SynCivil — Construction & infrastructure management platform;
- Kovanio One — AI Business & Expense Platform;
- Kovanio WMS — Warehouse and inventory management platform;
- Automation Suite — Enterprise workflow automation platform;
- TradeFlow — Export, import, and trade management platform;
- OpsCore — Enterprise workspace and operations platform;
- Kovanio websites, mobile applications, and APIs;
- Any future Kovanio-operated products or services.
This Privacy Policy applies to all Kovanio-operated products and services, including those listed above and any future Kovanio products.
2.About Kovanio
Kovanio is a cloud software company providing AI-powered business applications, procurement systems, expense management solutions, warehouse management, export management platforms, operational workflow tools, and analytics solutions.
SynCivil
SynCivil is a Kovanio product built for construction and infrastructure businesses to manage:
- Projects
- Procurement workflows
- Purchase Orders (PO)
- Purchase Requests (POR/PR)
- Vendor management
- Expense tracking
- GST operations
- Inventory and materials
- Approvals and documentation
Kovanio One
Kovanio One is the AI Business & Expense Platform for managing:
- Business expense tracking and approvals
- AI-powered spend analytics
- Multi-entity financial management
- Policy enforcement and compliance
- Receipt capture and document processing
- Reimbursement workflows
Kovanio WMS
Kovanio WMS is the warehouse management platform for managing:
- Inventory and stock movements
- Inbound and outbound logistics
- Bin and location management
- Supply chain visibility and reporting
- Demand forecasting and replenishment
Automation Suite, TradeFlow & OpsCore
Additional Kovanio platforms handling enterprise workflow automation, export and trade management, and organizational operations respectively. Each platform may collect and process data as described in this policy to deliver its core services.
3.Information We Collect
3.1 Account Information
We may collect:
- Full name
- Email address
- Phone number
- Company information
- Business address
- GST information
- User profile details
3.2 Business & Operational Data
Depending on the services used, we may collect:
- Purchase orders
- Vendor records
- Expense entries
- Invoices and billing data
- Inventory details
- Project documents
- Uploaded files and attachments
- Workflow approvals
3.3 Device & Technical Information
We automatically collect:
- IP address
- Browser type
- Device identifiers
- Operating system
- Usage logs
- Access timestamps
3.4 Location Information
If enabled, we may collect location information for:
- Attendance tracking
- Logistics operations
- Project verification
- Operational reporting
4.How We Collect Information
We collect information through:
- User registrations
- Forms and onboarding
- Website and app usage
- API integrations
- Cookies and tracking technologies
- Customer support interactions
- Connected ERP or accounting systems
6.How We Use Information
6.1 Service Delivery
We use information to:
- Provide and maintain services
- Manage workflows and operations
- Process transactions
- Generate reports and analytics
- Support procurement and vendor operations
6.2 AI & Automation Features
Kovanio may use operational data to provide:
- AI-powered recommendations
- Workflow automation
- Business insights
- Analytics and reporting
We do not sell customer business data to third parties.
6.3 Communication
We may contact users regarding:
- Support responses
- Product updates
- Notifications and alerts
- Security communications
6.4 Security & Fraud Prevention
We use information to:
- Detect suspicious activity
- Prevent unauthorized access
- Protect system integrity
8.Data Security
We implement commercially reasonable security measures including:
- Encryption
- Access controls
- Authentication systems
- Secure cloud infrastructure
- Monitoring and logging
- Backup systems
However, no transmission or storage system is completely secure, and we cannot guarantee absolute security.
9.Data Retention
We retain information for as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
10.Your Rights
Depending on applicable laws, you may have rights to:
- Access your data
- Correct inaccurate information
- Request deletion
- Withdraw consent
- Restrict processing
- Request portability
11.Data Deletion Requests
To request deletion of your account or data, contact:
- Email: info@kovanio.com
12.Third-Party Services
Our services may integrate with third-party systems or platforms. We are not responsible for the privacy practices of those third parties.
13.Children's Privacy
Our services are intended for business and professional use and are not directed toward children.
14.Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be published on our website with revised dates.
15.Governing Law
This Privacy Policy shall be governed by applicable laws of the jurisdiction where Kovanio operates.
16.Contact Us
Kovanio Private Limited
- Website: www.kovanio.com
- Email: info@kovanio.com